Privacy Policy

Aldlab Chemicals, LLC (“Aldlab,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, and protect information when you visit our website, create an account, request a quotation, purchase products, or contact us.

1. Information We Collect

We may collect the following information:

Contact information: Name, company name, email address, telephone number, and billing or shipping addresses.
Account information: Registration details and information required to maintain and secure your account.
Order and inquiry information: Products, quantities, quotations, purchase orders, communications, and transaction records.
Payment information: When online card payments are available, payments are processed through Stripe. Aldlab does not receive full payment-card numbers through Stripe Checkout.
Technical information: IP addresses, browser information, and information necessary for website operation, troubleshooting, and security.

2. How We Use Information

We use collected information to:

Provide products, services, and quotations.
Process and fulfill orders and purchase requests.
Communicate about orders, inquiries, and customer support.
Maintain customer accounts and website security.
Improve website functionality and service quality.
Comply with applicable legal and regulatory obligations.

3. Information Sharing

We do not sell customer personal information to third parties.

We may share information with service providers when necessary to operate our business, including website hosting, payment processing, email delivery, and shipping services.

These providers may process information on our behalf or under their own applicable privacy policies.

We may also disclose information when required by law or reasonably necessary to protect our legal rights, customers, or business operations.

4. Data Security

We implement reasonable technical and organizational safeguards intended to protect personal information from unauthorized access, disclosure, alteration, or loss.

However, no online system or electronic transmission can be guaranteed completely secure.

5. Cookies and Website Technologies

Our website uses cookies and similar technologies to support account authentication, shopping carts, security, and essential website functionality.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, and meet applicable legal requirements.

7. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law and necessary business-record retention.

Additional privacy rights may apply depending on your location.

8. Third-Party Services

Our website uses third-party service providers, including infrastructure, email, and payment-processing services. Their handling of information may also be governed by their respective privacy policies.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be published on this page.

10. Contact Us

For privacy-related questions or requests, contact:

Aldlab Chemicals, LLC
Woburn, Massachusetts, USA
Email: info@aldlab.com