Terms & Conditions of Sale
These Terms & Conditions govern the use of Aldlab Chemicals, LLC's (“Aldlab,” “we,” “us,” or “our”) website and the purchase of products and services from Aldlab. By placing an order, submitting a purchase order, or requesting services, you agree to the applicable terms, subject to any separately agreed written contract.
1. Products and Services
Aldlab supplies chemical compounds and provides related services, including custom synthesis, lead design, pilot-scale synthesis, and analytical services.
Product descriptions, specifications, availability, and pricing are subject to confirmation.
2. Intended Use and Customer Responsibilities
Chemical products must be purchased, handled, stored, used, and disposed of in accordance with applicable laws, regulations, safety documentation, and appropriate laboratory practices.
Customers are responsible for determining whether a product is suitable and lawful for their intended application.
3. Pricing and Quotations
Prices displayed on the website are subject to confirmation and may vary based on quantity, availability, specifications, and other order requirements.
Custom synthesis, bulk quantities, and specialized services may require an individual quotation.
Unless otherwise specified in writing, quotations are subject to the terms stated in the quotation.
4. Orders and Acceptance
Submitting an order or purchase order constitutes a request to purchase products or services.
An automated order-received acknowledgment does not necessarily constitute final acceptance or confirmation of product availability.
Orders are subject to Aldlab's review and confirmation. We may contact customers to verify availability, specifications, pricing, shipping requirements, or other order details.
5. Payment
Available payment methods may include credit card and purchase order arrangements, as indicated during checkout or in an approved quotation.
Purchase-order transactions are reviewed and processed by Aldlab through its offline sales process.
Payment terms for approved purchase orders or custom services may be specified separately in writing.
6. Shipping and Delivery
Shipping methods, estimated delivery times, shipping charges, and applicable restrictions depend on the product, destination, and order requirements.
Please refer to our Shipping Policy for additional information.
7. Returns, Refunds, and Cancellations
Returns, refunds, and cancellations are subject to Aldlab's published Returns & Refunds Policy and any product-specific or individually agreed terms.
Customers should contact Aldlab before returning products.
8. Product Information and Documentation
Product information is provided to help customers evaluate available materials.
Customers are responsible for reviewing applicable safety information and verifying product suitability before use.
Any certificates of analysis, safety data sheets, specifications, or other documentation are subject to availability and the terms applicable to the specific product.
9. Custom Synthesis and Specialized Services
Custom synthesis, lead design, analytical services, and pilot-scale projects may be governed by separately agreed quotations, project specifications, confidentiality agreements, or service contracts.
Where a separate written agreement applies, that agreement governs in the event of a conflict with these general terms.
10. Website Use
Users agree to provide accurate account and order information, maintain account security, and use the website only for lawful purposes.
Unauthorized access, fraudulent orders, misuse of website services, or interference with website operations is prohibited.
11. Changes to These Terms
Aldlab may update these Terms & Conditions from time to time. The current version will be published on this website.
Changes will not override terms already agreed under an existing order or written contract where prohibited by applicable law.
12. Contact Information
Aldlab Chemicals, LLC
Woburn, Massachusetts, USA
Email: sales@aldlab.com
For order-related questions, quotations, and technical inquiries, please contact our sales team.